Refund policy

Refund Policy

At Nurabeam, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-Day Return Window

You have 30 days from the date your item is delivered to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return

To initiate a return, please contact our support team at contact@nurabeamstore.com with your order number and reason for return. Our team will provide you with clear instructions and guidance on where to send your package.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items that have been extensively used or opened outside of hygienic safety guidelines. Please reach out if you have questions about your specific item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within a certain number of business days.

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